Privacy Policy

1. We respect your privacy

(a) ProFound People Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

(b) “Personal information” is information we hold which is identifiable as being about you.

2. Collection of personal information

(a) ProFound People Pty Ltd will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.

(b) You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

(c) Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect your personal information

(a) ProFound People Pty Ltd collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

4. Use of your personal information

(a) ProFound People Pty Ltd may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.(b) ProFound People Pty Ltd may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
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5. Disclosure of your personal information

(a) We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

(b) We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

(c) We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of ProFound People Pty Ltd, www.profoundpeople.com.au, its customers or third parties.

(d) Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.

(e) If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

(f) By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

6. Security of your personal information

(a) ProFound People Pty Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

(b) The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.7.

7. Access to your personal information

(a) You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at info@profoudpeople.com.au

(b) We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.8.

8. Complaints about privacy

(a) If you have any complaints about our privacy practises, please feel free to send in details of your complaints to Suite 7.07, 6A Glen Street, Milsons Point NSW 2061. We take complaints very seriously and will respond shortly after receiving written notice of your complaint

9. Changes to Privacy Policy

(a) Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

10. Website

(a) Website – When you come to our website (www.profoundpeople.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

(b) Cookies – We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, thismay prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

(c) Third party sites – Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that ProFound People Pty Ltd is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

Privacy Collection Notification for Candidates & Job Applicants

We will need to collect personal information about you, your work performance, your work experience and qualifications, aptitude test results and other information in connection with your possible work placements.

We typically collect personal information when you register with us or apply for a job through us, when we conduct candidate screening and assessment, and when we receive reports of your performance from employers with whom we have placed you. If you only browse our website, we do not collect information that identifies you personally, though we may collect information related to your visit to our website.

Who will be collecting your personal and sensitive information

Your personal information will be collected by ProFound People Pty Ltd for its own use.

Your personal information will be held by ProFound People Pty Ltd.

Some of your personal information may be held on portable devices such as mobile phones, laptop computers or in diaries operated and held by our staff members, or in the Cloud when we are using cloud storage or cloud-based services.

How to contact us

If you wish to contact us about your personal information you should contact our privacy officer on info@profoudpeople.com.au during normal office hours which are AEST 8.30am – 5pm, Monday to Friday

You may also contact us through our website.

Personal information about you that we collect from others

We collect personal information about you from other people including referees, previous employers, professional registration authorities or educational institutions, who may be in a position to provide us with information that we may use to assess your suitability to be placed in or continue in positions that you may be offered.

If we reasonably believe that your being in, or remaining in, a position might present a risk to your health and safety or to that of others for whose health or safety we are responsible, we may collect relevant personal information (including health information) that will allow us to manage that risk.

We may also collect personal information about your work performance from employers with whom we have placed you. We would use the information to manage our post-placement

obligations, including managing any candidate replacement guarantee which we might be required to honour.

Legal requirements for personal information

Some laws such as taxation law, immigration law, laws regulating employment agencies, laws relating to national security, laws relating to professional or trade registration, labour hire licensing laws, public health laws, and laws for the protection of certain classes of people (such as children or the elderly) may require that we collect certain types of information (including criminal history and evidence of your right to work) from you that is relevant to the position/s for which you may be applying.

The following Australian laws require or authorise our collection of personal information from you:

  •  Migration Act 1958 (C’th) and Migration Regulations 1994 (C’th);
  • Private Employment Agents (Code of Conduct) Regulation 2005 (Qld);

There may be cases where our duties require us to obtain and disclose certain types of personal information relevant to specific jobs. When requesting information of this type we will tell you whether the supply of that information by you is mandatory or voluntary.

If you do not give us all or part of the information we need

  • we may be limited in our ability to locate suitable work for you;
  • we may be limited in our ability to place you in work;
  • we might decline to represent you in your search for work or put you forward for particular positions.

Your personal information will be used in connection with:

  • verification of your identity and right to work in Australia;
  • our assessment of your suitability for registration with us;
  • the necessary validation (including from appropriate third party sources) of your resume, C.V., nominated references, or stated qualifications, experience, training or abilities. Where we require third party validation we will tell you how we propose to obtain it;
  • your actual or possible work placement;
  • your performance appraisals;
  • any test or assessment (including medical tests and assessments) that you might be required to undergo;
  • our assessment of your ongoing performance and prospects;
  • our identification of your training needs;
  • suggestions we may make to you, whilst you remain registered with us, for further training in connection with work of the type that you are seeking through us;
  • any workplace rehabilitation in which you and we are involved;
  • our management of any complaint, investigation or inquiry in which you are involved;
  • any insurance claim or proposal that requires disclosure of your personal or sensitive information;
  • any reference that we may give concerning your work;
  • our statutory compliance obligations;
  • payroll functions;
  • determining what (if any) fees may be payable by our clients in respect of your actual or potential work placements.

Your personal information may be disclosed to…

  • potential and actual employers and clients of ProFound People Pty Ltd.
  • referees;
  • a person who seeks a reference about you;
  • our insurers;
  • a professional association or registration body that has a proper interest in the disclosure of your personal and sensitive information;
  • a Workers Compensation body;
  • our contractors and suppliers – e.g. our payroll services providers, I.T. contractors, internet service suppliers and database designers, some of whom may be off shore;
  • a parent, guardian, holder of an enduring power of attorney (or like authority) or next of kin whom we may contact in any case in which consent is required or notification is to be given and where it is not practicable to obtain it from or give it directly to you;
  • any person with a lawful entitlement to obtain the information;

Background Checking

If we need to conduct background screening with overseas based organisations, we are likely to disclose some of your personal information to overseas recipients. For example, if you have worked with an overseas employer, we might need to disclose your name, identifying details and the type of work you are seeking to your previous employer to the extent necessary to enable us to undertake suitable reference checking.

The countries in which the overseas recipient to whom would be likely to disclose your personal information, in those circumstances, are likely to be those where the organisation is based.

Electronic Transactions

We conduct transactions electronically as well as in hard copy and by face to face measures. It is important that you understand that there are risks associated with the use of electronic technologies and the use of the internet and you should take all appropriate steps to protect your personal information. Please see our Privacy Policy for further information.